Support & FAQ
How can we help you?
We are open all year round. Wine Tours and winery visits from November to the end of March need further confirmation as not all wineries are visitable.
All excursions and tours have listed prices in our booking system. Tailor-made tours are subject to special pricing as we customize or design everything from scratch.
Your pick-up time is listed on the voucher sent to you via email. There is also a possibility for your pick-up time to change because of external factors such as road traffic, winery overload with visitors, weather conditions, etc.
Be ready 15 minutes before your pick-up time at the pick-up point. Have your mobile on in case we need to inform you if running late. Have with you suncream, sunglasses, and some cash or a card for personal expenses. For the months of March, April, and October, November a light jacket will be ideal
We are using 4WD vehicles for most of our tours as most of the wineries are located in the valleys of Heraklion Prefecture. thus, most of the bookings have a minimum of 2 people and a maximum of 4 people. If you are more people, please proceed with a second booking and we will assign a separate vehicle for that booking
Every tour or excursion has a time cut-off as of booking time. You can make your reservation on the same day for most of the winery visits but for the private wine tours and semi-private wine tours, you may need to book at least 8 hours prior to the start time.